Kareem Syed

About Kareem Syed

Experienced Global Forecast Process Specialist with a demonstrated history of working in the Workforce Management industry. Skilled in Demand Forecasting, Workforce Management, Real Time Queue Management, Team Building, and General Management. Strong program and project management professional with a Bachelor of Business Administration (B.B.A.) degree focused in Business Administration, Management and Operations from Loyola Academy Degree and PG College.

Experience

1. Workforce Management Forecasting Specialist - Workforce Management Specialist Iv

   Uber

   Nov 2023 — Present · Hyderabad, IN

   Create long-range and short-range demand forecasts for Uber OUs in multiple platforms and business verticals based on Global Standardised processes and tools- Execute the agreed process to ensure service delivery- Perform analysis on historical inflow data to ensure emerging trends are captured- Perform root cause analysis to understand forecast deviations- Propose adjustments to improve forecast accuracy- Document all the historical and business inputs used to create the demand forecast- Support regional workforce management program managers in demand forecast-related activities- Provide feedback to regional WFM Program Managers on opportunities to optimise forecast accuracy- Project and stakeholder management- Collaborate within the team, as well as externally; being a big thinker and never view problems that arise as microscopic, but rather take a step back to make decisions that are in the best interest of Uber, and our community- Optimistic leadership; being passionate about making magic for our Community- Realise the vital role that staffing plays in appropriately cultivating positive experiences with our riders and driver partners, allowing for positive support experiences every time, all the time

Education

• Loyola Academy Junior College, Old Alwal

  Intermediate, Accounting, Commerce, Economics, Civics and Computer Science

  2010 — 2012

• Loyola Academy Degree and PG College

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

  2012 — 2015

• St Joseph's High School, Trimulgherry

  Seconday School Certificate, High School/Secondary Certificate Programs

  1997 — 2010

Skills

• Procurement
• Microsoft Word
• Sales Promotion
• Research
• Real-Time Monitoring
• Public Speaking
• Logistics
• Training
• Powerpoint
• Microsoft Excel
• Events Organisation
• Demand Analysis
• Project Management
• Customer Service
• Microsoft Office
• Sales
• Management
• Team Building
• Business Process Outsourcing (Bpo)
• Team Management
• Demand Forecasting
• Social Media
• Workforce Management
• Team Organisation
• Project Planning