Syed Kabir
Logistics Optimization & Decision-making Platform| Client Engagement| People Management| Client Onboarding| Implementation| B2B/B2C SaaS| Full Stack
- Role
- Team Manager Customer Success at Alorica
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Syed Kabir
Demonstrated excellence in devising & implementing various innovative in current position as Lead Operations; skills in creating vision for objective and translating ideas into clear & actionable business requirements & recommendations
Experience
Team Manager Customer Success
Aug 2023 — Present · IN
In my current position as a Team Manager at Alorica, I lead a team of 20, focusing on customer service excellence and operational efficiency. My responsibilities include ensuring that we meet our Service Level Agreements (SLAs) while maintaining a high Customer Satisfaction Score (CSAT) of 95%. This experience has honed my ability to manage diverse teams effectively, fostering a culture of accountability and performance. I regularly conduct performance reviews and provide coaching to team members, which aligns with the Operations Manager role\'s requirement to supervise and support a larger team of 50 to 75 service representatives.~ Additionally, I have a solid background in analyzing key performance indicators (KPIs) such as schedule adherence and customer feedback. I utilize this data to identify areas for improvement and implement strategies that enhance team productivity and service delivery. My proactive approach to team management has resulted in reduced attrition rates and improved employee engagement, which I believe are critical for the Operations Manager position.
Education
BEL Govt. Of India
Apprenticeship - Electronics, Electronics
2005 — 2006
SMITC
Electronics , Electronics
2002 — 2004
Dr. C. V. Raman University, Kota Bilaspur
Bachelor of Commerce - BCom, Accounting and Finance
2014 — 2017
St. Joseph English High School
SSLC, SSLC
2002 — 2002
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