Syed Inam

About Syed Inam

Professional with 14+ years of experience in Telecom BSS such as Netcracker RBM & CM.Agility™ Convergent Billing, BIP and Real-Time Charging, Customer Lifecycle and OrderManagement, Mediation and Provisioning, Wholesale Billing(Objective: Seeking a suitable position based on experience and profile)Proven expertise in: Product Development Lifecycle Testing & Quality Assurance System Integration & Deployment Technical Support & Maintenance MSO - Managed Services Operation⇨ Out of 14+ years experience having 8+ years of Global Onsite experience in 9 different OpCos such as: MTN – Ivory Coast, MTN – Afghanistan, Telma – Madagascar, MTN – Irancell, MTN – Yemen, MTC –Namibia, UTL – Uganda, 2Degrees – New Zealand, MTNL – Delhi. And, currently in Netcrocker ⇨ Experienced in Requirement gathering, Development, Configurations, Deployment, Testing, Integration, Migration, Solution Implementation, Application Support L1 & L2, MSO- Managed Services Telecom Operations, Product Training & UAT, CER Implementation. LLD, UTC, FTC, OM Document preparation etc.⇨ Hands-on experience in Oracle SQL, PL/SQL – creation of database objects and Database Schema maintenance. Prepared PL/SQL Blocks and scripts to automate various business critical processes.⇨ Experienced in Incident and Service Request Management, Release and Deployment Management,Problem Management, Change Management, Process Transitioning and Implementation, ProcessBenchmarking, Capacity Management, Performance & QoS, Service Availability, Continuity & Reporting.⇨ Proven attainment of best practice KPI achievement & pursuing a career with Service Level Agreement (SLA) and Operation Level Agreement (OLA) success with TM Forum eTOM, ITIL standards.⇨ Planning & scheduling deployment Release Calendar Coordination of cutover test planning & execution. Quality Gate Coordination. Post Deployment Review. Able to lead investigation & resolution of in-life issues/complaints. Good understanding of Telecom Business Processes/Support functions.⇨ Having Telecom industry background and experience in Business Process Reengineering. Technicalknowledge of industry-leading platforms for Telcos including Service Fulfillment - Service Activation,Service Provisioning / Order Management, Inventory Management & Supporting large IT transformation.⇨ Quest for innovation, quick and enthusiastic learner, good team player. Strong Interpersonal andCommunication skills. Having SME & SPOC exposure, Multi Stakeholder and Project Management Skills.

Experience

1. Technical Operations Lead

   Netcracker Technology

   Jul 2021 — Present · IN

   Working for Telenet - Belgium, Collection Manager and Billing Operations from Oct\'22 till date- Worked for Vodafone - Hungary, RBM Operations AMS for 11 months (Nov\'21 to Sep\'22)- Worked for Telenet - Belgium, RBM Operations for 3 months (Jul\'21 to Oct\'21)

Education

• Andhra Loyola College

  Associate's Degree, Mathematics Economics Commerce

  1999 — 2001

• ITIL

  ITIL Foundation Certified

  2016 — 2016

• Darsgah-e-Islami High school

  High School

  1999

• Acharya Nagarjuna University

  Bachelor's Degree, Bachelor of Computer Application

  2002 — 2004

Skills

• Requirements Gathering
• Sdlc
• Etom
• Bss
• Integration
• Telecommunications
• Data Migration
• Html
• Quality Assurance
• Telecom Mediation
• Unix Shell Scripting
• Unix
• Agile Methodologies
• Sql
• Linux
• Databases
• Solaris
• Oracle
• User Acceptance Testing
• Pl/Sql
• System Deployment
• Crm
• Itil
• Tmforum
• Weblogic
• Performance Tuning
• Testing
• Shell Scripting
• Ericsson Oss