Syed Idris Ahmed

About Syed Idris Ahmed

Business Analyst with over 4 years of diverse IT experience across financial services, retail, and trading domains, specializing in business and systems analysis, project management, and process optimization. Experienced in Agile Scrum, SAFe, Kanban, and Waterfall environments, collaborating with cross-functional teams to deliver data-driven solutions that align with business objectives and regulatory standards. Proficient in gathering and translating complex business requirements into actionable solutions through Joint Application Development (JAD) sessions, Fit/Gap analyses, and AS-IS/TO-BE process modeling. Skilled in creating comprehensive Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and user stories, as well as wireframes, UI mock-ups, and prototypes to enhance stakeholder understanding and accelerate solution delivery. Extensive experience in business process improvement and analysis, performing Gap Analysis, SWOT analysis, ROI analysis, and workflow optimization to identify inefficiencies and recommend strategic solutions. Strong technical expertise with SQL, RDBMS (MS Access, SQL Server), MS Visio, Rational Rose, and MS Office Suite, including UML modeling such as use case diagrams, activity diagrams, sequence diagrams, and process flows for clear communication of complex systems. Led multiple projects at Knowac IT Services and Ace Invest, including building business models, developing process flows, coordinating UAT, and providing data-driven reports. Worked closely with business owners, end users, and development teams to ensure software solutions meet business requirements, compliance standards, and performance objectives. Conducted user training, facilitated workshops, and created documentation to support ongoing operations. Expert in bridging business and technology, ensuring effective collaboration, clear communication, and measurable impact on operational efficiency. Passionate about leveraging data, process insights, and technology solutions to enhance decision-making, improve stakeholder satisfaction, and drive business performance.

Experience

1. Devops Engineer

   Starbucks

   Feb 2025 — Present · Nashua, NH, US

   Utilized Azure Enterprise-scale reference architecture in real-world scenarios, demonstrating hands-on experience and proficiency in building scalable and standardized cloud environments. Created Nutrition functionality Dashboard by categories for Product Services Engineering Team by categorizing widgets based on Web API, Ingestion Process (Kafka streams), Cronjobs, DynamoDB, and Widgets Created multiple datadog notebooks to maintaining oncall analysis of SRE tickets Also Created Datadog monitors to alert for API endpoint that supports attachments. Managed Azure Active Directory (Entra ID) for identity and access management across cloud and hybrid environments. Integrated static code analysis (SAST) tools (SonarQube, Checkmarx) into CI/CD pipelines to detect and remediate vulnerabilities before production release. Designed and implemented Infrastructure as Code (IaC) pipelines using Terraform Enterprise (TFE) for automated and compliant infrastructure provisioning Documented 100+ microservices categoriesed into different functionalities and created table for Apigee Enterprise Service Proxy and its configuration with backend API Endpoints For Backend services with details of Upstream and Downstream services with overview to explain technical and functional information with monitoring info. Developed ADO pipeline to refresh Azure SQL Server passwords, for Administrator, Developer users and Active Directory users Built microservices in.NET Core and deployed them on Kubernetes (AKS/EKS) for high availability and scalability. Designed and maintained DevOps automation pipelines for Java, Python.NET, and Node.js applications hosted on Azure. Specialized in Cloud Infrastructure Modernization, virtualization, data center setup, Disaster Recovery (DR) & Business Continuity (BC) strategies, and DevOps practices for enterprise-scale environments.

Education

• Osmania University

  Bachelor of Engineering - BE (Computer Science)

• Clark University

  Master of Science - MS, Information Technology