Syed Ibrahim
Expert in client retention, relationship management, and process optimization for peak efficiency using data-driven methods | Amateur Entrepreneur | 1X Exit | Operation Consultant
- Role
- Manager - Customer Success Operations at Twin Health India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Syed Ibrahim
As a Business Intelligence Manager at Twin Health, I specialize in transforming complex…
Experience
Manager - Customer Success Operations
Jan 2022 — Present · Chennai, IN
Developed SOPs that reduced customer complaints by 40% and enhanced service quality.* Optimized SLA resolution times, achieving a 25% reduction and improving customer satisfaction by 45%.* Collaborated with sales and product teams, providing technical insights that contributed to client retention and upselling.* Analyzed support ticket trends, identifying recurring issues and recommending long-term solutions.* Developed automated scripts, streamlining troubleshooting tasks and saving 15 hours per week.* Conducted training sessions for internal teams and end users, increasing technical proficiency and product adoption.
Education
Swiss School of Business and Management
Master of Business Administration - MBA, Data Science
PRIST University - India
Bachelor's degree, Electrical, Electronics and Communications Engineering
Tamilnadu Industrial Training Centre
Foundation degree, Engineering/Industrial Management
2016 — 2017
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