Syed Hassain
BCA Graduate | Tech Enthusiast | Associate System Engineer at Merck group
- Role
- Associate System Engineer at Merck Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Syed Hassain
Highly motivated BCA graduate with a passion for software development and a strong foundation in Java, Python, C++, and more. Skilled in web development, database technologies, and SDLC. Proven ability to collaborate in teams, solve problems, and deliver high-quality solutions. Seeking roles in software development and software testing where I can contribute and grow. Let\'s connect and explore opportunities!#SoftwareDeveloper #SoftwareEngineer #JuniorProgrammer #ApplicationSupportAnalyst
Experience
Associate System Engineer
Nov 2023 — Present · Bengaluru, IN
Troubleshooting: Investigating and resolving technical issues reported by users or detected through monitoring systems including checking logs for errors and improvements.* Incident Management ServiceNow: Managing and prioritizing incidents according to severity levels and service level agreements (SLAs). Ensuring prompt resolution of incidents to minimize downtime and impact on users.* Deployment and Release Management: Assisting with the deployment of new application releases, patches, and updates.* Documentation KB/ Wiki pages: Creating and supporting documentation. Ensuring that relevant information is documented and accessible to support team members and end-users.* Collaboration: Work with teams to solve problems and boost system performance.* Security: Ensure compliance and respond to security incidents.* Improvement: Enhance support processes and system reliability.* Emergency Response: Provide prompt support outside regular hours.
Education
Jain (Deemed-to-be University)
Master of Computer Applications - MCA, Cybersecurity
Kristu Jayanti University
Bachelor of computer applications , Computer Science
2020 — 2023
Indiranagar Composite PU College
PU, PCMC: (Physics, Chemistry, Mathematics, Computer science)
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