Syed Habib Asghar Zaidi
Soft Service Manager @Bidvest Noonan
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WORK HISTORY
Soft Service Manager @Bidvest Noonan
London, GB
Update & Renew yearly contracts between the client & Bidvest (B2B).• Make sure External & Internal audits, Policies & Procedures & Regulations are strictly compliant to achieve the best results.• Daily, weekly, monthly & periodic tasks undertaken by the frontline teams.• Audits & regular inspections of all in scope, risk management, and quality assurance.• Implement of On-site Patrol Management System (Track force), Compliance, CCTV systems.• Manage Events & activities including liaison with marketing & local council teams.• Assist in the delivery of short- & long-term projects plans associated with the service provision & center plans.• Recruitment, selection & appointment of team members.• Overseas teams & related procedures for timekeeping, absences, holiday, sickness & payroll.• Design & Implement Induction, probation, training & development of team members. • Team performance reviews including 121’s, ‘Mid Term’ & ‘End of Year’ reviews, Hold regular team meetings & huddles. • Execute HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work, etc.• Attend, represent & actively take part in all required meetings including SLA’sAchievements• Successfully implemented Trac force system onsite.• Contract renewed for the year 2022-23 till date.• Achieved best results in SLA (over 90%).• Achieved outstanding results in Health & Safety audits, Fire Risk Assessments, and Internal Compliance Audits.
EDUCATION
Karachi University
MPA
NCR Education Centre
Diploma
Karachi University
Bachelors; Hons
ABOUT SYED HABIB ASGHAR ZAIDI
Currently I am associated with CPIC UK Marketing Limited as Customer Due Diligence Specialist, my main responsibilities are Onboarding of new clients. Prior to CPIC UK Marketing Ltd I was associated with Debenhams Oxford Street as Loss prevention Assistant, my main responsibilities are provide smooth working of complete operations from start of day till day end. Prior to Debenhams I served Soneri Bank Limited for more than 8 years with diversified exposure, during this tenure I was an outstanding performer & received a Grade jump. I have learned a lot as being a part of some new / special assignments as coordinator which includes implementation of new core banking software. I was also responsible for the checking of the correct data migration in coordination with Branches & IT Division. Implementation & execution of NADRA Verisys System. Implementation of SAS AML System at branch level as a team member from Compliance & Control Group, also provided Training to Branch Managers & Operations Managers for using this system. I was responsible for Transaction monitoring, Formation of New Scenarios for SAS AML, Updation of CDD Profile, RBA Implementation, Identification of Suspicious Transaction & Report the same to Financial Monitoring Unit, Screening of SWIFT, Preparation Quarterly Performance Report (QPR) at the end of every quarter for Compliance & Control Group which was onward submitted to higher management, Fraud Investigations, Review Branch Audit reports & Prepare Serious Regulatory Violence Report (SRV) and Preparation of Fraud Forgery Statement.
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