Syed Foziya Assad
Iustian, Student of institute of engeneering.. #lastmilelogistics..
- Role
- Social Media Representative at TP
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Syed Foziya Assad
At Amazon Logistics, I worked as a Supervisor, where I successfully managed a team to improve operational efficiency and customer satisfaction. Later, I transitioned to social media customer support, honing my skills in communication and problem solving.
Experience
Social Media Representative
May 2022 — Present · Bengaluru, IN
Platform Expertise: Proficient in managing customer inquiries and issues on Facebook, Instagram, and Twitter.Customer Engagement: Handled a high volume of customer interactions daily, providing timely and effective resolutions.Communication Skills: Utilized excellent written communication skills to respond to customer queries clearly and professionally.Crisis Management: Managed and resolved customer complaints and escalations, maintaining a positive brand image.Analytics and Reporting: Monitored social media metrics to identify trends and insights, contributing to improved customer support strategies.Content Moderation: Ensured compliance with community guidelines by moderating user-generated content and interactions.Feedback Loop: Collected and analyzed customer feedback to inform product and service improvements.Problem-Solving: Developed creative solutions to address and resolve unique customer issues, enhancing overall customer satisfaction.
Education
The Institute Of Engineers, SRM-KTR Student Chapter
Senior technician
2019 — 2022
Islamic University of Science & Technology, Pulwama
Engineering
2013 — 2017
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