Syed Abid

Experience

1. Senior M365 Engineer

   Ntiva, Inc.

   Feb 2023 — Present

   Managed Microsoft 365 tenant admin, including licensing, user provisioning, and collaboration/security tool configuration.• Improved M365 performance by implementing governance policies, monitoring analytics, and resolving escalated technical issues.• Led Exchange Online migrations, including tenant-to-tenant, hybrid setups, and on-premises to cloud transitions.• Managed GAL segmentation for secure user visibility and efficient directory management in multi-tenant environments.• Configured SPF, DKIM, and DMARC protocols to enhance email security and prevent phishing and spoofing.• Configured Exchange Online Protection (EOP) policies to filter spam, malware, and phishing emails, ensuring secure email delivery.• Deployed and administered Proofpoint and SMTP relays for email filtering and secure mail flow in hybrid and cloud-only environments.• Configured Exchange Online Archiving, eDiscovery, and retention policies to ensure compliance with legal and organizational standards.• Successfully migrated Google Workspace (Gmail, Google Drive, and Calendar) to Microsoft 365 using BitTitan MigrationWiz. • Utilized Quest Migration Manager, AvePoint Migration, and Binary Tree tools for tenant-to-tenant, on-premises-to-cloud. • Managed SharePoint Online, including site collections, permissions, and metadata to streamline document management and collaboration.• Planned and executed migrations of SharePoint on-premises to SharePoint Online using ShareGate & SPMT. • Enforced SharePoint governance with version control, retention policies, and access management to ensure compliance.• Created automated workflows in Power Automate for approvals, content management, and user notifications in SharePoint.• Troubleshot and resolved complex Outlook connectivity and performance issues, including OST corruption and profile configurations.• Managed Outlook client deployments, ensuring compatibility with Exchange Online and compliance with organizational policies.