Syed Aasif

About Syed Aasif

I am a strategic and results-driven Talent Acquisition leader with 19+ years of…

Experience

1. Senior Manager - Contact Center Operations

   Revature

   Dec 2021 — Present · Tamil Nadu, IN

   Led contact center operations across Inbound/Outbound teams, ensuring service excellence and process efficiency.• Managed full-cycle recruitment to meet client and company hiring goals, coordinating with candidates and US-based HR teams for alignment with organizational needs.• Managed workforce planning, shift scheduling, and resource allocation to maintain optimal service levels.• Monitored performance metrics (KPIs) such as CSAT, AHT, ATT, SLA and agent utilization; implemented improvement initiatives. • Led hiring, training and team development to boost engagement and efficiency.• Identified gaps in recruitment processes and optimized strategies to drive improvements.• Assessed departmental requirements, identified job openings and carried out thorough reviews of applicants to identify the most suitable candidate for a given position.• Oversaw assisting in the company\'s recruiting and talent acquisition methods and strategies in the United States.• Utilized CRM and contact center technologies to optimize workflows, reporting and customer interactions.• Prepare a report on a daily, weekly and monthly basis detailing tasks completed. Facilitate the orientation of new employees.

Education

• Alison

  Certified, Basics of Lean Six Sigma: Green Belt

• The New College, Chennai

  Bachelor’s Degree, Microbiology, General

  2003 — 2006

• Alison

  Diploma, Quality Management

• Alison

  Diploma, Operations Management

• Alison

  Diploma, Six Sigma

• Alison

  Diploma, Project Management

• Alison

  Certified, Strategic Planning and Analysis for Marketing

• Alison

  Diploma, Sales Management

• Alison

  Certified, Artificial Intelligence and Machine Learning in Business

Skills

• Mysql
• Customer Service
• Employee Engagement
• Vendor Management
• Sales
• Performance Management
• Python
• Call Centers
• Business Development
• Team Management
• Sql
• Leadership