Sydnie Chy
- Role
- Program Manager, Managed Service Provider at Populus Group
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
About Sydnie Chy
Experienced Program Manager, MSP with a demonstrated history of success in the staffing…
Experience
Program Manager, Managed Service Provider
Jun 2021 — Present
Oversee the daily operations and support for three MSP programs, spanning the Automation, Power and Utility, and Technology industries • Remotely manage client support teams, overseeing their individual workloads as well as providing mentorship in their personal and professional growth • Develop strategic & tactical employment initiatives & coordinate cross-functional teams to execute initiatives • Facilitate maintenance of Standard Operating Procedures (SOPs), and conduct ongoing reviews of MSP operations to drive operational efficiencies in manager education, requisition administration, vendor performance, onboarding and client compliance, data integrity, and market analytics • Utilize data from SaaS providers, Vendor Management Systems, and CRMs, including but not limited to Beeline, SAP Fieldglass, SimplifyVMS, Tableau and Bullhorn to prepare, analyze, and distribute reports as well as create and present Quarterly Business Reviews (QBR) • Escalation resolution and root cause analysis for opportunities for operations improvements • Conduct Voice of the Customer and Voice of the Supplier surveys to gather and provide close-looped feedback, improve processes, and achieve high level of client, vendor, and candidate satisfaction
Skills
- Sds-Page
- Gas Chromatography
- Flash Chromatography
- Uv/Vis
- Nmr Spectroscopy
- Ftir
- Affinity Chromatography
- Enzyme Kinetics
- Microsoft Office
- Tlc
- Hplc
- Bca Protein Assay
- Buffer Preparation
- Mass Spectrometry
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