Sydney Weathers
Customer Onboarding Specialist at Bridges EXP
- Role
- Customer Onboarding Specialist at Freshmade
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Sydney Weathers
I’m a results-driven professional with hands-on experience leading client onboarding…
Experience
Customer Onboarding Specialist
Jul 2024 — Present · Wilmington, NC, US
Lead end-to-end account onboarding for school and hospital clients, including initial account setup, integrations for client-specific workflows, live training sessions, guidebooks, to ensure readiness for independent platform use• Perform 30-day post-onboarding account reviews, identifying additional training and optimization opportunities, recommending best practices, and providing actionable feedback to enhance engagement and client retention• Provide customer success support via email and phone within SLA guidelines by resolving technical issues, submitting IT tickets, assisting with financial processing, and guiding users on platform• Spearhead special projects like data migration audit during transition from Suite CRM to Microsoft Dynamics 365, reconciling client accounts to ensure accuracy and the standardization of 100+ internal documents (SOPs, processes) during transition from a legacy wiki to SharePoint facilitating streamlined workflows and operations
Education
Gonzaga University
Bachelor of Business Administration - BBA, Entrepreneurship/Entrepreneurial Studies
Gonzaga University
Bachelor of Arts - BA, English Language and Literature, General
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