Sydney Moss

Experience

1. Renewals Manager

   Cisco

   Nov 2021 — Present · US

   Club Cisco (Chairman\'s) Winner FY2023 as a top 1% performer of Cisco\'s sales force.As a Renewals Manager at Cisco, I am dedicated to ensuring the continued success and satisfaction of our client base through the effective management of service contract & subscription renewals. My role encompasses a blend of customer engagement, strategic sales initiatives, and account management, with a strong focus on fostering long-term client relationships. Key responsibilities include:•Customer Relationship Management: Cultivate lasting relationships with customers, ensuring their needs are met and concerns are addressed, contributing to a positive experience that encourages contract renewal.•Contract Lifecycle Expertise: Oversee the entire renewal process, from monitoring expiration dates to preparing and negotiating renewal agreements, ensuring a smooth and efficient customer experience.•Revenue Growth: Meet and exceed sales and revenue targets by securing renewals, while identifying opportunities for upselling and cross-selling Cisco\'s innovative solutions.•Cross-functional Teamwork: Collaborate closely with Cisco\'s sales, customer success, and support teams to create cohesive customer strategies and deliver exceptional service.•Data-Driven Insights: Utilize customer data and analytics to inform renewal strategies, predict renewal outcomes, and identify potential risks, driving data-informed decisions.•Strategic Planning: Develop and implement targeted strategies to maximize renewal rates and minimize churn by aligning with customer needs and adapting to evolving market trends.•Compliance and Documentation: Ensure all renewal operations are in strict compliance with Cisco\'s policies and regulatory requirements, maintaining accuracy and integrity in all documentation.•Performance Reporting: Provide comprehensive reports on renewal activities, forecasts, and performance metrics to leadership, enabling informed decision-making and strategy refinement.

Education

• California State University, Long Beach

  Bachelor’s Degree, Child Development and Family Studies

  2013 — 2015

• Cuesta College

  Associate’s Degree, Early Childhood Education and Teaching

  2010 — 2013

• Los Gatos High School

  High School, General Education

  2006 — 2010

Skills

• Team Leadership
• Independent Contributor
• Early Childhood Education
• Child Development
• Family Studies
• Resource Management
• Family Development
• Personal Development
• Elementary Education
• Family Life Education
• Children's Literature
• American Sign Language
• Child Health
• Desired Results Developmental Profile
• Microsoft Office
• Customer Service
• Microsoft Word
• Microsoft Excel
• Powerpoint
• Management
• Program Development
• Research
• Data Entry
• Event Planning
• Nonprofits
• Teaching
• Sales
• Social Media
• Salesforce.com
• Communication
• Teamwork
• Time Management