Sydney Sarachman

Senior Client Success Manager @Trovatrip

Portland, OR, US

Sells and demonstrates SaaS software to new clients and ensures high product adoption•Establishes and nurtures client relationships for client success, satisfaction, retention and renewals•Guides clients through the onboarding process, providing training and support to ensure a seamless journey•Acts as the trusted advisor, providing continuous guidance and support, troubleshooting assistance, and strategic direction to help customers succeed•Implements strategies to reduce churn and drive customer retention and renewal•Proactively addresses and resolves customer complaints, utilizing effective de-escalation techniques• Consults with and equips clients with tools for effectively marketing, promoting and selling trips to their communities• Provides ongoing optimization, reporting and coaching to drive trip confirmations and new revenue• Generated the second highest gross revenue for the company in 2024 on a team of 30+• Generated 1.4 million in gross booking revenue during first year of employment in 2022• Achieves and exceeds quarterly quotas in trip confirmations and renewal business YOY• Develops and executes strategies for acquiring new national and international clients and renewals• Grows and manages a pipeline of influencers, content creators, entrepreneurs and agents• Works cross-functionally with internal and external departments and entities to close business • Develops and runs workshops to help the sales team be more successful•Helps create and implement new processes and ideas for efficiency within the start up

Slippery Rock University

Communication Studies

University of North Carolina Wilmington

Bachelor of Arts, Communication Studies