Sydney Tay

Experience

1. Project Manager Scrum Master

   Suvoda

   Sep 2022 — Present

   Lead cross-functional teams delivering Interactive Response Technology, eConsent, and eCOA software- Manage 10+ projects over 2 years, maintaining budget of $3.5m with +/-5% cost variance - Led process improvement initiatives, increasing team productivity by 10%- Analyzed production incidents using PowerBI, identifying top 20% of defects and reducing issues by 30% over 3 months- Conducted 30+ personalized kickoff meetings and revision calls to ensure alignment in requirements and expectations- Produced client-specific training materials and led 10+ training sessions on software functionality- Provided post-delivery support and proactive issue resolution with ticket resolution within 24 hours- Oversee project scope, resource allocation, and risk mitigation strategies- Collaborate with stakeholders to ensure project alignment with business objectives- Facilitate client meetings, drive satisfaction, and strengthen business relationships with 10+ clients- Ensure compliance with company and industry SOPs to maintain operational efficiency and meet regulations

Education

• Plano West Senior High School

  High School Diploma

  2014 — 2018

• University of California, Los Angeles

  Bachelor's degree

  2018 — 2022