Sydney S.

Ux Researcher @Allstate

Houston, TX, US
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WORK HISTORY

Jun 2022 — Present

Ux Researcher @Allstate

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Led benchmarking initiatives that improved 20M+ customer interactions across Quote UI, Home Page, IVR, Chatbot, Onboarding, and Claims.Owned end-to-end research, from stakeholder alignment to analysis and delivery of actionable insights.Mentored UX Researchers and trained designers on research fundamentals.Served as an MICB Advocate, strengthening community and driving department-wide improvements

EDUCATION

2016 — 2019

The University of Texas at San Antonio

Bachelor of Arts - BA

2019 — 2021

University of Houston-Clear Lake

Master of Science - MS

ABOUT SYDNEY S.

Strategic Human Factors Researcher with experience evaluating complex systems, workflows,…

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