Sydney S.
Ux Researcher @Allstate
Houston, TX, US
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WORK HISTORY
Jun 2022 — Present
Ux Researcher @Allstate
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Led benchmarking initiatives that improved 20M+ customer interactions across Quote UI, Home Page, IVR, Chatbot, Onboarding, and Claims.Owned end-to-end research, from stakeholder alignment to analysis and delivery of actionable insights.Mentored UX Researchers and trained designers on research fundamentals.Served as an MICB Advocate, strengthening community and driving department-wide improvements
EDUCATION
2016 — 2019
The University of Texas at San Antonio
Bachelor of Arts - BA
2019 — 2021
University of Houston-Clear Lake
Master of Science - MS
ABOUT SYDNEY S.
Strategic Human Factors Researcher with experience evaluating complex systems, workflows,…
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