Sydney Smith
Senior Implementation Specialist @Drchrono By Everhealth
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WORK HISTORY
Senior Implementation Specialist @Drchrono By Everhealth
SaaS Implementation subject matter expert (SME)-Serve as main point of contact and technical expert for Billing, RCM, and/or enterprise clients-Serve as a main point of contact for customer de-escalation cases and escalation resolution for the IS team-Mentor, guide, and serve our US and/or overseas Implementation Specialists-Use experience and technical knowledge to to build on and improve current IS team processes, structures, and workflows-Work across team borders to create and manage programs that promote internal employee growth-Work across team borders to maximize value for customers and improve the DrChrono software.
EDUCATION
Towson University
Health Science, Health Education, Community Wellness
Harford Community College
Associate of Arts (AA)
ABOUT SYDNEY SMITH
Experienced business owner with a demonstrated history of working in sales and account management. Skilled in project management, implementation, account management, territory management, and leadership.
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