Sydney Kinsman
Dispatcher @Samsic Assistance Canada Inc
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WORK HISTORY
Dispatcher @Samsic Assistance Canada Inc
Calgary, AB, CA
As a Dispatcher, I coordinated the allocation of agents to assist passengers disembarking from incoming and outgoing flights, as well as managing the check-in process for those requiring assistance. Ensuring that the appropriate number of staff was available for each request. My role required constant communication and responsiveness to high volumes of calls and radio communications from coworkers, airline employees, supervisors, and managers. With a focus on real-time decision-making, I coordinated up to 35 employees and 70 tasks simultaneously, reducing missed guest incidents by 30% through strategic organization. Responded promptly to high volumes of calls and radio communications with accuracy. Resolved urgent, high-stress situations through swift decision-making and problem-solving. Worked alongside team members and supervisors to streamline operations, improve communication, and enhance team efficiency. Built relationships with external executives, ensuring timely responses to inquiries. Extracted and analyzed data from emails and documents for accurate daily reporting.
EDUCATION
Haskayne School of Business
Bachelor of Commerce - BCom, Operations Management
ABOUT SYDNEY KINSMAN
I am a dedicated fourth-year business student at the University of Calgary, pursuing a Bachelor of Commerce with a concentration in Risk Management: Insurance & Finance. With a strong motivation and attention to detail, I actively seek opportunities to broaden my experience and contribute to dynamic work environments. I possess a results-driven mindset, demonstrated by my proven track record in enhancing efficiency and optimizing operational processes. My solid foundation in business strategy equips me to foster effective collaboration, supported by strong communication and interpersonal skills. I am committed to leveraging my skills and a continuous learning approach to make meaningful contributions.
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