Sydney Francis

About Sydney Francis

Sydney is a seasoned expert in human performance with over 10 years of experience as a private fitness and mental health coach. With a Bachelor’s in Sociology, a Master’s in Administration in Human Services, and specialized expertise as a Practitioner in Psychiatric Rehabilitation, he has spent a decade perfecting the \"Performance Triad. Having worked individually with over 200 high-level executives, professionals, and entrepreneurs, Sydney understands that leadership is not just a mental game—it is a physical discipline. He doesn\'t just teach fitness; he architecturally installs the biological infrastructure required for sustained, elite-level success and long-term resilience.

Experience

1. Director of Residential Services

   Community Options, Inc.

   Nov 2025 — Present · US

   The Director of Residential Services is a key member of the Senior Management Team, providing strategic leadership and operational oversight for all residential programs and facilities. This senior-level role is responsible for ensuring the delivery of high-quality, person-centered services and maintaining compliance with all regulatory standards while managing a large, diverse workforce.Key ResponsibilitiesI. Leadership and Senior Management• Serve as a vital member of the Senior Management Team, contributing to organizational strategy, policy development, financial planning, and cross-departmental collaboration to achieve the organization\'s mission and goals.• Develop and manage the annual residential services budget, ensuring fiscal responsibility, resource allocation efficiency, and achievement of financial targets.• Lead the planning and implementation of strategic initiatives to improve service quality, resident outcomes, facility maintenance, and overall program efficiency.• Act as the primary representative for Residential Services in internal and external stakeholder meetings, including board meetings, regulatory audits, and community partnerships.II. Staff and Operational Management• Provide direct leadership, supervision, and professional development to a large-scale workforce, including the management of over 100 employees across various residential sites and roles (e.g, Program Managers, Direct Support Professionals, maintenance staff).• Oversee all human resource functions for the department, including recruitment, hiring, performance management, disciplinary actions, and staff retention strategies to ensure adequate staffing levels and a highly competent team.• Establish, monitor, and enforce operational policies and procedures to ensure consistent, effective, and compliant service delivery across all residential properties.• Ensure rigorous adherence to all relevant federal, state, and local regulations, licensing requirements.

Education

• Rutgers University

  Bachelor of Applied Science - BASc, Sociology

• Wilmington University

  Master of Science - MS, Human Resources Management and Services