Sydney Evans
Learning Engineer @ Tripalink | Instructional Design, Customer Success, Implementation/Enablement
- Role
- Learning Engineer at Tripalink
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sydney Evans
With over 6 years of experience in the design, real estate, hospitality, proptech and property management industry, I am a customer success manager who combines creative and analytical skills to deliver exceptional customer experiences. I hold a BFA in Design and Applied Arts from the University of Michigan, and I have a passion for creating beautiful and functional spaces that meet the needs and preferences of diverse clients.Currently, I work at Tripalink, a co-living platform that connects renters with affordable and comfortable accommodations. In this role, I interact with our internal customers, collect and analyze their feedback, train and onboard them on our products, and support their inquiries and issues. I also work closely with the product and business operations teams to optimize workflows, launch new products, and report on performance metrics. I enjoy collaborating with cross-functional teams and leveraging my design background and hospitality skills to help Tripalink grow and improve its customer satisfaction and retention.
Experience
Learning Engineer
Apr 2024 — Present · Los Angeles, CA, US
Learning EngineerTripalink | Feb. 2023 – PresentDesigned, deployed, and maintained the Grace Hill LMS, achieving a 33.5% increase in learner confidence, 30% proficiency improvement, and a 28% boost in task comfort.Created and delivered blended learning experiences using eLearning, instructor-led training, and microlearning methodologies to meet operational objectives.Developed a 2-hour, 11-module self-paced course on proprietary CRM software, reducing onboarding time by 2 hours and decreasing tech support inquiries by 20%.Collaborated with SMEs to create SOPs, training materials, and policies for operational rollouts, including collections processes and late fee automation, saving 10% in team bandwidth.Partnered with cross-functional teams to ensure smooth adoption of new processes and systems, including the successful migration of 8,400 rentable beds to a proprietary CRM, resulting in:35% reduction in manual agent messages.3 hours/day saved per leasing agent.7% increase in application conversion rate.
Education
University of Michigan
Bachelor of Fine Arts (BFA), Design and Applied Arts
2007 — 2011
University of Michigan
Bachelor of Fine Arts (B.F.A.)
2007 — 2011
Skills
- Weaving
- Indesign
- Textiles
- Sketching
- Sewing
- Pattern
- Pattern Design
- Textile Design
- Screen Printing
- Textile Prints
- Dyeing
- Fashion Design
- Apparel
- Illustrator
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