Sydney Champe
Information Technology Professtional
- Role
- Information Technology Manager at Cleveland Public Library
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Sydney Champe
Hi, I’m Sydney. I’m an IT professional with a TS/SCI clearance and experience in IT…
Experience
Information Technology Manager
Mar 2025 — Present · Cleveland, OH, US
As IT Support Manager at CPL, I lead a team of three technicians, overseeing daily operations, ticket management, and performance metrics to ensure smooth and high-quality support. I act as a Tier 2/Tier 3 escalation point for complex issues, mentor team members, and manage workload distribution while fostering professional growth. I administer Microsoft Intune for device management, create technical documentation, and maintain a knowledge base to support troubleshooting and continuous process improvement. Additionally, I manage IT assets, support a variety of devices and platforms, and apply project management practices to deliver IT solutions that align with organizational goals.
Education
American Military University
Bachelor of Applied Science - BASc
Community College of the Air Force
Associate of Science - AS
Northwest Florida State College
Associate of Arts - AA
2020 — 2022
American Military University
Master of Science - MS
2024 — 2025
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