Sydney Boyce
Service Design Coordinator @Government of Alberta
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WORK HISTORY
Service Design Coordinator @Government of Alberta
Edmonton, AB, CA
Leads user-centered research through interviews, workshops, and co-design sessions.• Creates service blueprints, journey maps, and personas to visualize user experiences.• Identifies pain points and opportunities using qualitative and quantitative data.• Designs, prototypes, and tests service models aligned with user needs and policy goals.• Collaborates with cross-functional teams to implement solutions and support change management.• Builds strong relationships with clients, ministry staff, and delivery partners.• Manages client issues with a proactive, customer-focused approach.• Coordinates cross-unit contributions to policy, research, and project delivery.• Monitors service performance using key metrics to inform strategic decisions.• Drives continuous improvement through insight sharing and knowledge management.Working on the newly developed Program Design and Implementation Unit in The Prevention of Family Violence and Abuse Branch. Agencies: Women\'s Shelters (Emergency, Second Stage & Alternative Service Delivery), Alberta Council of Women\'s Shelters, Sexual Assault Centers & Association of Alberta Sexual Assault Services.
EDUCATION
University of Alberta
Bachelor of Design, Business and Marketing Route
ABOUT SYDNEY BOYCE
I’m a human-centered designer dedicated to building sustainable and ethical services that bring more people to the table.Currently, I work with the Government of Alberta in the Ministry of Children and Family Services, where I help design policies, programs and services that support the well-being of families and communities.Before moving into service and organizational design, I earned a Bachelor of Design (Business Route) from the University of Alberta. During my time there, I took on student leadership roles that fostered collaboration between students, faculty, alumni, and industry. I developed EDID (Equity, Diversity, Inclusion, and Decolonization) training, supported student-led initiatives, and championed women’s leadership and empowerment in the business community.
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