Sydnee Carroll
Customer Success Manager at FIXD Automotive, Inc | Client Experience Advocate | Automotive SaaS | Growth & Retention Leader
- Role
- Customer Success Manager at FIXD Automotive, Inc.
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sydnee Carroll
Customer Success professional with experience in B2B SaaS, account management, and digital marketing, with a niche in automotive and towing. I help dealerships and partners streamline operations, drive adoption, and deliver measurable ROI through onboarding, success planning, and strategic account growth.Skilled in client success, retention, and revenue growth, I also bring expertise in data-driven marketing campaigns that boost service drive revenue and customer engagement. Based in Atlanta, I’m open to remote, hybrid, or onsite opportunities where I can blend technology, service, and strategy to create lasting impact.
Experience
Customer Success Manager
Sep 2025 — Present · Atlanta, GA, US
As part of the Customer Success team at FIXD Automotive, I help car owners and partners get the most value out of our connected car platform. FIXD combines an OBD-II sensor with a mobile app to translate vehicle diagnostics into plain English, empowering drivers to take control of their maintenance and avoid costly surprises.In my role, I: • Partner with customers to ensure smooth onboarding, adoption, and ongoing engagement with FIXD’s diagnostic and maintenance tools. • Act as a trusted advisor by translating technical insights into clear, actionable recommendations that build confidence for everyday drivers. • Drive retention and growth by identifying opportunities to expand usage, optimize outcomes, and align product features with customer needs. • Collaborate cross-functionally with Product, Sales, and Support teams to escalate customer feedback, improve processes, and shape the future of FIXD’s automotive SaaS solutions. • Leverage data to track account health, measure customer satisfaction, and deliver proactive touchpoints that reduce churn.Core skills: Customer Success | SaaS Adoption | Automotive Tech | Account Management | Retention & Growth | Client Engagement | Cross-Functional Collaboration
Education
Howard University
Bachelor of Fine Arts - BFA, Dance
2013 — 2017
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