Sydney Crowder

Care Coordinator @Two Chairs

San Francisco, CA, US

Support clients and clinicians throughout the care journey, ensuring a seamless and empathetic experience from consultation to ongoing careWork at the intersection of client communications, clinician support, and operational efficiency to help remove barriers to accessing mental health careProvide client support via phone and email, guiding individuals through billing, insurance, and care logistics with clarity and compassionPartner with clinicians to manage scheduling, resolve logistical concerns, and redirect operational needs to the right teamsResolved 1,532+ Zendesk tickets (~20 per day) with a 98% quality audit rating in my first 90 daysSelected to support a strategic outbound call project, to improve client support and increase reschedule conversion ratesThrive in a metrics-driven environment while maintaining a client-first mindset, contributing to company goals of improving access to high-quality mental health care