Laura Switaj

About Laura Switaj

Dynamic project Life-Cycle professional with extensive project management and leadership experience. Demonstrated success as an Assistant Manager managing client services and strategic planning, complemented by strong guest service, team development, and operational skills. Certified Project Manager with OSHA and LEED credentials, ready to drive excellence.Transformation demands more than the best strategic and tactical plans; it involves determination and passion for incident-specific challenges. I transformed my crews on the Olympic Peninsula. Nothing gave me greater pleasure than watching the young adults I trained become more empowered, take their confidence to a new level, and become self-sufficient.

Experience

1. Associate Team Lead

   H&R Block

   Jan 2026 — Present · Asheville, NC, US

   Assisted high net worth individuals and business clients with tax preparation and financial services, ensuring exceptional client service and satisfaction.• Supported team development by providing coaching, feedback, and training to staff, fostering a collaborative and professional work environment.• Maintained accurate records and documentation, contributing to compliance with company policies and regulatory requirements.• Collaborated with management to achieve organizational goals and drive process improvements.• Demonstrated strong leadership and communication skills in daily operations and client interactions.

Education

• University of Massachusetts Amherst

  -, Wildlife Biology - Archaeology

  1991 — 1993

• Porter and Chester Institute

  Certified Architectural Drafter, Architectural Drafting and Mechanical Drafting CAD/CADD

  2007 — 2008

• The Evergreen State College

  Bachelor of Science, Applied Mathematics, Organic Chemistry, Environmental Modeling and Law

  1995 — 1998

• Worcester Polytechnic Institute

  Master of Science - MS, Project Management

  2018 — 2020

• University of Washington

  Master studies, Glacial Geology , Toxicology

  1998 — 1998

• Worcester Polytechnic Institute

  Certificate - Construction Project Management, Civil Engineering

  2017 — 2018

• University of Connecticut

  Graduate Fellow, Non-Profit/Public/Organizational Management

• US Green Building Council

  LEED Green Associate, Neighborhood Development

  2012 — 2012

Skills

• Layout
• Spatial Planning
• Dimensioning
• Autocad
• Energy
• Engineering
• Microsoft Office
• Excel
• Problem Solving
• Documentation
• Analysis
• Troubleshooting
• Teamwork
• Project Planning
• Schedules
• Word
• Modeling
• Customer Relations
• Outlook
• Proposal Writing
• English
• Research
• Commissioning
• Systems Monitoring
• Leed
• Sustainable Design
• Storm Water Management
• Topographic Surveys
• Site Surveys
• Progress Monitoring
• Energy Efficiency
• Solar Energy
• Photovoltaics
• Renewable Energy