Swetha Veluri

About Swetha Veluri

As an accomplished Project Manager with over eight years of experience, I bring a strong…

Experience

1. Deputy Manager

   PepsiCo

   Oct 2023 — Present · Hyderabad, IN

   Customer/ User Support Optimization: Resolve SAP user queries by identifying root causes and documenting them in a shared access folder, resulting 30% reduction in recurring issues. Workload Analysis: Develop monthly reports analyzing team workload, identifying key productivity enhancements that improved efficiency by 15%. Document Management: Enhance the accuracy of over legacy documents, leading to a 20% reduction in the time the team spends correcting records. Data-Driven Insights: Analyze end-user query metrics (monthly, quarterly, annually) to identify improvement areas; collaborated with senior management to formulate strategic action plans. Request Allocation: Assign user requests to specialized teams within 3 hours of receiving the request, achieving a 95% resolution rate within Service Level Agreements (SLAs) and enhancing user satisfaction. Feature Testing: Contribute to User Acceptance Testing (UAT) for new SAP features, ensuring successful implementation before rollout.Short Projects: Process Optimization: Led a project to update and maintain packaging requirements, ingredients, and formula specifications for European food and beverage products, achieving a 50% reduction in update time through a streamlined process.User Satisfaction Improvement: Identified prevalent user queries and proposed the development of an interactive model to enhance user experience and satisfaction.

Education

• D.Y.Patil School of Biotechnology and Bioinformatics

  Master's degree

  2010 — 2015