Swetha K
Program Manager| Product Owner|Business Analyst|GenAI, AI/ML, LLMs,Chatbots|SAFe, PMP | Stakeholder Management | Agile,Scrum,Kanban| Salesforce|Data-Driven Strategy | US Citizen | Seeking New Opportunities
- Role
- Technical Product Manager, Customer Experience at Cisco
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Swetha K
Innovative and results-driven Product Manager/Product Owner with a proven track record of transforming vision into high-performing, customer-centric products. With over a decade of experience, I specialize in bridging customer needs, business strategy, and technical execution to deliver scalable and impactful solutions. I bring expertise in aligning customer insights and market intelligence with actionable product roadmaps. Skilled in Agile and Scrum environments, I lead cross-functional teams through all phases of the product lifecycle—from discovery and MVP definition to launch, iteration, and optimization. Passionate about digital transformation and emerging technologies, I’ve successfully delivered AI/ML -enhanced solutions that elevate user experience and accelerate business outcomes. My approach is grounded in data-driven decision-making, continuous improvement, and a commitment to delivering measurable value. CORE COMPETENCIES Product Strategy Development * Customer Journey Mapping * Market Research & Competitive Analysis * Stakeholder Management * MVP Definition & Iterative Delivery * Risk Management & Mitigation * User Testing & Feedback Integration * Product Lifecycle Management * Performance Analytics & Reporting * Cross-Functional Team Leadership * Cloud Technologies & Integrations * AI-Driven Product Enhancements * Feature Prioritization & Roadmap Planning * Regulatory & Compliance Knowledge * Change Management & Adaptability * Marketing Collaboration & Go-to-Market Strategy.*Reporting & Dashboards *Team Leadership & Quality Assurance *Requirements & Gap Analysis *Data Analysis & Workflow Optimization *Opportunity Management (SFDC)* Gen AI
Experience
Technical Product Manager, Customer Experience
Nov 2020 — Present
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