Swetha Ganesh
Customer Success || Partnerships || Jumpcloud
- Role
- Customer Success Manager - Partnerships at JumpCloud
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager - Partnerships
Jan 2025 — Present · Chennai, IN
Establish and lead the development of the Customer Success motion of the Partner Ecosystemfocused on enhancing end-user experience.Monitor key customer account health, proactively identifying andresolving issues by coordinating cross-functional resources andimplementing risk mitigation strategies.Manage account retention efforts, driving adoption andengagement across the partner portfolio.Collaborate with Account Managers to create and execute jointstrategic account plans, strengthening partner relationships andunlocking additional business value.Deliver enablement programs to ensure customers and partnersachieved technical certifications, supporting both customeracquisition and retention goals.Act as a liaison with the Product team to relay partner andcustomer feedback, driving continuous improvement and alignmentwith market needs.
Education
Prathyusha Engineering College
B.tech, Information Technology
2012 — 2016
Skills
- Microsoft Word
- Leadership
- Public Speaking
- Management
- Client Services
- Microsoft Powerpoint
- Bmc Remedy
- Microsoft Office
- Microsoft Excel
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