Swetha Rao

Strategic Workforce Planning Analyst @Commonwealth Bank

Bengaluru, IN

My role involves managing workforce analytics, forecasting, and operational planning within a high-volume banking environment. Skilled in capacity planning, stakeholder reporting, dashboarding, and performance tracking. Experienced in translating complex operational data into actionable insights that improve staffing strategy, service levels, and decision-making. Adept at building structured reporting cadences, optimizing workforce processes, and collaborating with cross-functional teams including operations, HR, and leadership.My Work consists of:• Owned workforce planning and analytics for customer operations, ensuring staffing aligned with demand forecasts and service targets.• Built and maintained KPI dashboards (Excel) to track productivity, service levels, capacity, and operational performance.• Developed forecasting and capacity planning models to support hiring, scheduling, and resource allocation decisions.• Partnered with operations and HR stakeholders to translate workforce requirements into structured execution and staffing plans.• Conducted variance analysis and performance reviews to identify gaps, risks, and optimization opportunities.• Automated recurring workforce and performance reporting, reducing manual reporting effort and improving data accuracy.• Supported leadership with weekly and monthly insight reports to guide workforce and operational strategy.• Collaborated with recruitment and onboarding teams to align hiring pipelines with forecasted demand.• Designed and improved reporting frameworks and SOPs to strengthen workforce planning and decision-making processes.• Coordinated with cross-functional teams to improve scheduling efficiency and reduce customer wait time.

Christ University, Bangalore

B.Com Honors, Finance and investment

RMIT University

Masters of Analytics, Data Analytics