Swetha Bontha

About Swetha Bontha

I am an experienced professional who worked at Amazon as a Transportation Representative, where clear communication and email coordination were a major part of my daily responsibilities. I regularly managed high-volume email interactions with internal teams, carriers, and stakeholders, ensuring smooth operations, timely updates, and quick issue resolution. This experience strengthened my skills in structured messaging, clarity in communication, and managing audience-specific information — all of which are essential in email marketing.Recently, I completed a professional Email Marketing course to formalize and expand my skills in this field. I now have hands-on knowledge in:Email campaign creation & optimizationSegmentation, personalization & audience targetingAutomation workflows and nurturing journeysA/B testing & performance analysisDeliverability best practicesI’m passionate about creating email content that is clear, engaging, and driven by strategy. My goal is to transition into an Email Marketing or CRM-focused role where I can combine my Amazon experience in communication and operations with my newly developed digital marketing skills.I am actively exploring opportunities to grow in the email marketing domain and contribute to brands that value data-driven, thoughtful communication.

Experience

1. Transportation Specialist

   Amazon

   May 2024 — Present · Hyderabad, IN

   Coordinated high-volume email communication with internal teams, carriers, and stakeholders to ensure smooth transportation operations.Responded to inquiries and resolved delivery-related issues via email and CRM tools, ensuring a positive customer experience.Prepared daily/weekly reports and shared updates through email campaigns sent to cross-functional teams.Identified communication gaps and improved internal email workflows, reducing back-and-forth traffic.Analyzed shipping data and performance metrics to support decision-making and communicated findings through structured email summaries.Collaborated with operations, customer service, and leadership teams through structured email communication to align on goals and resolve escalations.Created clear and standardized email templates for recurring transportation scenarios to improve clarity and reduce response time.Contributed to writing and updating Standard Operating Procedures (SOPs) shared via email.

Education

• Gayatri Vidya Parishad College of Engineering (Autonomous)

  Bachelor of Technology - BTech, Civil Engineering