Swetha Barla

Senior Information Technology Engineer @Milton Keynes University Hospital NHS Foundation Trust

GB

Maintaining/procuring/updating/removing hardware, software assets in the trust.• Provide advanced technical support, handling complex IT infrastructure issues onsite.• Maintain and manage NHS systems like Ecare, Citrix workspace, ESR, SBS etc.• Perform root cause analysis for recurring technical problems.• Building/setting up the new hardware like PC, laptops, Printers, yealink equipment etc.• Leading transformations within Trust for a better service to the users.• Work closely with network and infrastructure teams to optimize performance also dealing with patching networks, configuring right VLAN to the service.• Support on call for every 35 days for any issues onside to ensuring business continuity.• Developed and implemented strategies to improve service delivery efficiency and processes.• Monitored service performance, identified trends, and proactively mitigated potential issues.• Created, reviewed, and enhanced procedure documents to optimize workflow.• Worked at different community hospitals which are part of Milton Keynes trust, focused on network infrastructure and hardware/software issues.

Nalanda Vidya Bhavan

Schooling

Jawaharlal Nehru Technological University

Master of Technology - MTech

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA

Jawaharlal Nehru Technological University

Bachelor’s Degree

University of East London

Master's degree