Sweta Tailor
Business Development
- Role
- Front Line Manager at Cognizant
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sweta Tailor
A dynamic professional with over 8 years of experience in Operations, Process…
Experience
Front Line Manager
Jul 2011 — Present · Pune, IN
Key responsibilities included• Transitioned a 20 FTE Insurance process in 2011• Setting up & maintaining CTQ (Critical To Quality)/ CTP (Critical To Process) targets for the process & team of 63 FTE• Completion of Transition deliverables namely Transition Documentation, Training and Accreditation and Go Live performance management• Ensuring successful on-time delivery of the process from pilot to Business-as-usual (BAU)• Efficiently managing a ramp up in the current process• Providing frequent coaching & feedback, & offer opportunities for growth and development• Conduct various Ad-hoc analysis and verifications to ensure the accuracy, rationality & achievability of corporate budgets and long-term plans• Liaising between Business Managers and Executives across the company, particularly in the area of IT Projects and Budgeting• Prepare various financial and statistical analyses for management meetings, and budget presentations• Managing attrition• Month-end responsibility for ensuring efficiency on monthly reports and project overview• Monitoring, feedback, coaching, counseling, and conducting performance reviews. Regularly assessing training and developmental needs• Mapping client’s requirements and rendering effective solutions in line with the guidelines specified by the clients’ on Operations Shop Floor• Interacting with clients for requirement gathering, system study & analysis.
Skills
- Portfolio Management
- Performance Management
- Liaising & Coordination
- Employee Engagement
- Business Analysis
- Talent Acquisition
- Team Management
- Statutory Compliances
- Retail Banking
- Project Management
- Mis
- Negotiation
- Quality Management
- Training
- Business Strategy
- Banking
- Crm
- Recruiting
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