Swetam

OTC Specialist at EXL | American Express | Six Sigma Yellow Belt | CRM & AI Enthusiast | Driving Financial Accuracy & Efficiency

Role: Senior Executive at EXL
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Swetam

As a Senior Executive – Order-to-Cash (OTC) at EXL – American Express, I manage and…

Experience

Senior Executive
EXL
Jun 2025 — Present · Gurugram, IN
Working in the OTC process for American Express through EXL, managing key activities like invoice validation, payment follow-ups, cash application, and dispute resolution. Responsible for handling account receivables, ensuring timely collections, accurate reconciliation, and maintaining process compliance.

Education

Bhupendra Narayan Mandal University, Madhepura
Bcom hons.
2018 — 2021

Contact information

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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Swetam

Experience

Senior Executive

Education

Bhupendra Narayan Mandal University, Madhepura

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