Shweta K
AI-Driven Transformation Leader | Redefining IT Operations & Service Excellence | Enabling Digital Resilience | Empowering the Next Generation of Tech Talent. Connect via my Topmate page 👉 topmate.io/sweta07
- Role
- Deputy Director Information Technology at PepsiCo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shweta K
Passionate about harnessing the power of AI to transform IT operations, I am a dynamic and results-driven IT Service Management Leader with a proven track record of driving large-scale transformation at PepsiCo. I believe AI and automation are not just enablers of efficiency—they are catalysts for reimagining how technology empowers people, improves experiences, and accelerates business outcomes.I specialize in leveraging Generative AI, ServiceNow, HappySignals, ITOM, and platform capabilities to deliver AI-driven service excellence, operational resilience, and measurable productivity gains. With deep expertise in solution architecture, automation, ITSM modules, and data-led decision-making, I lead transformation programs that streamline workflows, enhance user experience, and enable digital adoption at scale.A strong advocate of human-centered AI, I focus on creating value through the right blend of technology, process, and people. My leadership philosophy centers around mentorship, empowerment, and continuous improvement—inspiring teams to embrace innovation, think strategically, and execute with purpose.Known for my strategic mindset and hands-on approach, I excel at building high-performing global teams, managing cross-functional initiatives, and aligning IT to evolving business goals. My journey has been defined by influencing change, simplifying complexity, and driving end-to-end modernization that turns IT into a true business growth engine.Let’s connect to discuss AI-driven transformation, digital adoption, and service excellence.
Experience
Deputy Director Information Technology
May 2020 — Present · Hyderabad, IN
Education
Mody Institute of Technology and Science
Bachelor of Technology - BTech, Electrical and Electronics Engineering
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