Sweta Roy

About Sweta Roy

Hi there! I\'m passionate about optimizing operations and enhancing customer experiences. As a skilled professional, I excel in facilitating seamless communication among delivery associates, service providers, and managers, ensuring top-notch delivery performance and customer satisfaction. I take pride in tackling challenges head-on, from resolving potential customer issues to curbing abuse patterns and fraud-related concerns. My dedication extends to supporting the Amazon Flex program, where I assist delivery partners with onboarding tasks, payments, and region selections, enabling them to create their own schedules with ease. My curiosity knows no bounds, and I love diving deep into industry-related subjects. Through meticulous research and well-structured content creation, I contribute valuable insights using content management systems. Additionally, I play a vital role in daily administrative tasks, managing diverse responsibilities such as Food license, GST registration, and Digital Signature Certificates (DSC) services, ensuring smooth organizational operations. Let\'s connect and explore how my expertise in leveraging Excel for intricate data analysis and crafting insightful SQL queries can make a meaningful impact on your business. Together, we can drive informed decision-making and propel growth!#DataDrivenDecisions #CustomerSatisfaction #OperationalExcellence

Experience

1. Finance Consultant

   Genpact

   Jun 2024 — Present · West Bengal, IN

Education

• Calcutta University, Kolkata

  Bachelor of Commerce - BCom, Accounts

• Balika Siksha Sadan

  Commerce