Sweta Ramdas

About Sweta Ramdas

Program management professional with 10+ years of experience driving complex, cross-functional initiatives across operations, strategy, and client delivery. Currently working as PMO for a global Travel Management account at EXL, partnering with senior stakeholders across markets to bring structure, governance, and execution rigor to large-scale operations.My work spans program governance, CSAT and performance management, stakeholder communication, and translating insights into measurable actions. I operate at the intersection of strategy and execution—setting cadence, tracking outcomes, and enabling teams to deliver consistently in multi-market, matrix environments.Over the years, I’ve worked across project management, customer success, sales enablement, and bid management, often in ambiguous or evolving setups. I enjoy building operating rhythm, simplifying complexity, and ensuring initiatives move from intent to closure.I hold a PGDM in Marketing from Great Lakes Institute of Management and a Bachelor’s degree in Commerce from Mumbai. Based in Mumbai, I live with my husband and our two adopted indie dogs.

Experience

1. Senior Manager - Strategic Support Lead

   EXL

   Feb 2025 — Present · IN

Education

• Narsee Monjee College of Commerce and Economics

  Bachelor's Degree, Accounting and Economics

  2008 — 2011

• Great Lakes Institute of Management

  Master of Business Administration (M.B.A.), Marketing

  2014 — 2016

Skills

• Content Writing
• Social Networking
• Management
• Microsoft Office
• Custom Facebook Pages
• Social Media
• Social Media Marketing
• Powerpoint
• Business Strategy
• Marketing
• Arts & Crafts
• Advertising
• Blogging
• Accounting