Sweta Das

About Sweta Das

I bring 7 years of diverse experience in sales, marketing, and workspace management, combining client relationship expertise with operational excellence.Currently, I’m an Account & Community Manager at Smartworks, managing 20+ client accounts and overseeing a 3 lakh sq. ft. commercial workspace with amenities like cafeteria, gym, and multipurpose areas. I specialize in delivering seamless workspace experiences by aligning client needs with efficient facility operations and fostering vibrant communities.My background in sales and marketing has sharpened my skills in customer engagement, negotiation, and revenue growth—complementing my current focus on client retention, event curation, and space optimization.Passionate about creating collaborative work environments that drive productivity and satisfaction, I’m always open to connecting with like-minded professionals and exploring new opportunities.

Experience

1. Account Manager

   Smartworks

   Sep 2023 — Present · Bengaluru, IN

   Served as the single point of contact for 20+ client accounts, building strong relationships, managing expectations, and ensuring high satisfaction levels.• Oversaw the seamless functioning of a 3 lakh sq. ft. commercial workspace, including common amenities like cafeteria, gym, and multipurpose store, ensuring top-tier service delivery and compliance with SLAs.• Fostered a collaborative and inclusive environment by organizing curated events and facilitating personal introductions to connect members and encourage collaboration.• Actively identified synergies and engagement opportunities among clients to enhance the sense of community.• Actively worked with the sales,design & projects team for sales process within the building, including client onboarding, renewals, and churn reduction strategies to support and maintain full occupancy.• Supervised client move-ins and move-outs to ensure smooth transitions and a quality experience, while optimizing space utilization and planning.• Led and developed a high-performing team, ensuring alignment with company goals while supporting individual growth and performance.• Monitored and managed all KPIs for the building—including occupancy, retention, service metrics, and client engagement—ensuring targets were met or exceeded.• Proactively handled member-related concerns, resolving issues to ensure a cohesive and positive client experience.• Reviewed daily operational reports and collaborated with the team to finalize weekly and monthly reports that informed business decisions and operational enhancements.• Conducted client tours and walkthroughs, contributing to sales efforts and working towards achieving and maintaining 100% occupancy in the building.

Education

• Frankfinn Airhostess Training Institute

  PGDAHS, aviation and hospitality

  2016 — 2017