Sweta Singh

About Sweta Singh

SUMMARY Financial operations professional with 10+ years of experience driving…

Experience

1. Billing Lead

   ADP

   Mar 2023 — Present · Tempe, AZ, US

   Leading a new VP level project focused on PEPM (Per Employee Per Month) billing, collaborating with the teams of Sales, Finance, Implementation, and Legal to eliminate billing discrepancies and drive $200M in net revenue growth.•Hands-on experience with Commerce Platform/Billing Console, supporting quote-to-cash processes and validating billing accuracy prior to invoicing, helping reduce billing disputes by over 25%.•Managing billing and payment programs with $118M in annual transactions, ensuring 99% payment accuracy and consistent on-time collections for MasterTax.•Acted as liaison between internal teams and third-party vendors to ensure smooth onboarding and timely payment processing.•Created a step-by-step onboarding and contract process guide for new vendors, reducing support tickets by 35% and improving SLA adherence by 20% within the first quarter of implementation.•Led end-to-end Purchase Order (PO) reconciliation, ensuring 100% alignment between invoices, contracts, and service delivery, which reduced payment discrepancies by 35% and accelerated invoice approval cycles by 25%.•Led a cross-functional project with Tech and Finance teams, implementing a self-service customer billing portal, resulting in a 35% decrease in customer support queries.•Own end-to-end billing operations for a high-volume logistics platform, processing over invoices per quarter with less than 0.2% error rate. •Implemented revised payment terms for high-risk accounts, cutting DSO from 41 to 33 days and recovering $2.1M in outstanding receivables.•Designed and implemented KPI dashboards using SQL & Cognos to monitor daily cash flow, billing exceptions, and customer payment trends.•Reduced invoice processing time by 60%, from 5 days to 36 hours, through the implementation of rule-based automation and standardized templates, enhancing operational efficiency.•Guided a team of 4 billing analysts; designed SOPs and training modules that reduced onboarding time by 30%.

Education

• Jawaharlal Nehru Technological University

  Master of Computer Applications - MCA, Computer Science