Samantha Westley

About Samantha Westley

Coming from a hospitality background, I am driven by engagement with internal and external customers. Having the opportunities to work with and support those I work with motivates me. I enjoy bringing a creative, collaborative, and caring approach to every task I pursue.

Experience

1. Operations Specialist, Delivery

   Part And Sum

   Feb 2022 — Present

   Quality check ads before launch, verifying links, copy, and creative align with client expectations.Lead account delivery across multiple client engagements, aligning internal teams and stakeholders on milestones, project plans, and scope, while maintaining strong client relationships and ensuring high-quality, on-time deliverables.Develop and provide training through cross-team meetings, async video modules, and onboarding scheduling on company processes and policy, keeping our team compliant with industry standards and improving collaboration.Build no-code automation and AI tools to optimize workflows, reduce manual errors, and scale operational systems across distributed teams.Own the development, implementation, and refinement of scalable project management tools to improve leadership support capabilities and cross-functional team partnership along with hiring and onboarding tracking systems.Oversee passthrough expenses exceeding $1M annually by creating structured review and approval processes, ensuring accuracy and accountability.Manage vendor NDA signature processes.Standardize documentation of internal processes and created knowledge resources, improving transparency and collaboration across teams.

Education

• University of Central Florida

  Bachelor's degree, Hospitality Management

  2009 — 2013

• Full Sail University

  Certificate, Visual Design

  2020 — 2021

Skills

• Hospitality
• Guest Service Management
• Outlook
• Cpr Certified
• Hospitality Industry
• Training
• Customer Satisfaction
• Microsoft Excel
• Powerpoint
• Event Planning
• Teamwork
• Customer Service
• Servsafe Instruction
• Music
• Social Networking
• Event Management
• Microsoft Powerpoint
• Public Speaking
• Time Management
• Hospitality Management
• Leadership
• Microsoft Office
• Communication
• Microsoft Word
• Team Leadership
• Rcs - Alcohol Compliance Instructor