Sweksha Singh

About Sweksha Singh

As a seasoned professional with extensive experience in team and operations management, I…

Experience

1. Deputy Manager Operations

   airtel

   Mar 2024 — Present · Raipur, IN

   As a Manager from March 2024 to ensure the Store Profitability and future growth.Managing Store EBITA,(ROI)Store Operations along with sales service and digital.Achieve TNPS & EQ, DID, Audit. Deliver revenue targets for the storeIncrease revenue per footfall by aiding customer purchase decisions.Driving sales of all products (Voice- Post-Paid/ prepaid, data VAS, Broadband, Airtrl Fiber, Airtel Xtreme Handset ect) at a StoreFocus on frontline operations productivity, performance and internal business KPI\'s.Managing higher retention and achieve customers satisfaction for walk in as well as COCP customers.Collections for retail assets from Managing Team for Raipur zone store. Zonal Collections for Postpaid customer base for RaipurRewarding employees who have provided exemplary customer service to our customers.(Appreciations and recognition for Customer excellence).Billing and invoicing for Store operations which includes, Rent, Salary, incentive for all working professionals under team and for security and housekeeping staff as well Roll out for extra incentives programs to achieve sales/upsell/service targets.Ensure adherence to store process in terms of documentation and system.Ensure infrastructure /store upkeep.Maintain availability of stock at the store while adhering to Norms.Ensure appropriate product placement & display at the store.Comply to all HSW guidelines and impart knowledge about HSW.

Education

• Rani Durgavati Vishwavidyalaya

  Bachelor of Commerce - BCom