Sweety Roy
Customer Service & Soft Skills Training @ IndiGo | Behavioral & Corporate Training | Ex Lenskart
- Role
- Consultant- Customer Service & Soft Skills Training at IndiGo (InterGlobe Aviation Ltd)
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sweety Roy
I am dedicated to enhancing the customer experience through targeted soft skills and behavioral training. By designing tailored programs for cabin crew and airport staff, I help strengthen communication, presentation, and service excellence—key elements in the aviation and hospitality industries. With a strong background in customer service training, my focus is on developing initiatives that promote behavioral excellence and corporate grooming. These programs not only elevate individual capabilities but also reinforce an organization’s reputation for outstanding service. Through continuous improvement and collaboration, I strive to ensure every customer interaction reflects the highest standards of professionalism and care.
Experience
Consultant- Customer Service & Soft Skills Training
IndiGo (InterGlobe Aviation Ltd)
Sep 2022 — Present · Gurugram, IN
New Hire Training for Cabin Crew (Ab-initio)- Recurrent Training for Cabin Crew- Refresher Training for Airport Staff- Behavioural Training- Soft Skills Training - Training on Interpersonal Skills
Education
Kuvempu University
BScIT, Information Technology
2010 — 2012
Kuvempu University
MSc(IT), Information Technology
2013 — 2014
NIIT
GNIIT
2007 — 2010
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