Sweety Bassey
Senior Enterprise Customer Success Manager @Emburse
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WORK HISTORY
Senior Enterprise Customer Success Manager @Emburse
Toronto, ON, CA
EDUCATION
Bingham University
Bachelor of Science (BS)
University of Greenwich
Master of Science (MS)
SKILLS
ABOUT SWEETY BASSEY
I specialize in helping enterprise organizations realize measurable value from their technology investments by aligning executive stakeholders, driving adoption, and protecting long-term revenue.Currently at Emburse, I manage a $15M+ portfolio across 40+ enterprise clients in legal and financial services with a 100% net revenue retention rate over the last 2.5 years, leading complex renewals, expansion strategy, and executive engagement across CIO and CFO stakeholders. My work has included:• Closing a $945K multi-year enterprise renewal• Recovering high-risk accounts worth $600K–$1.3M ARR• Driving a 60% NPS increase across my portfolio•Leading the enterprise team in expansion pipeline generation. Beyond my portfolio, I contribute to scaling our CS organization through enablement programs, process improvements, and product advocacy that improve how we serve enterprise customers.Prior to SaaS, I managed strategic accounts for LVMH (Moët Hennessy) in West Africa, overseeing half of a $150M regional business and leading multi-region commercial campaigns across six markets.I hold a PMP certification and MSc in Information & Communication Technology, bringing both technical fluency and commercial strategy to enterprise customer engagement. I’m particularly interested in connecting with leaders focused on customer value realization, enterprise adoption strategy, and scalable customer success operations.
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