Sweety Jaitly

Customer Success Manager @Vayana

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2020 — Present

Customer Success Manager @Vayana

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Hyderabad, IN

EDUCATION

2000 — 2003

IHM Kerala

Hospitality

SKILLS

Hospitality IndustryHotel BookingPre-OpeningLodgingRooms DivisionRestaurantsBanquetsRevenue AnalysisGuest Service ManagementHiringProperty Management SystemsFront OfficeManagementMicrosHospitality ManagementFine DiningOrganizational BehaviorLeisureResortsCateringTourismHotelsRestaurant ManagementEmployee TrainingMenu DevelopmentOnqOperaOnboardingCulinary SkillsService QualityHospitalityCuisineTrainingLeadershipFood ServiceHotel ManagementManagement Skills DevelopmentFood & BeveragePre-Opening ExperienceYield Management

ABOUT SWEETY JAITLY

Creating and Developing Modules, SOPs and streamlining modules and training materials Managing and Planning training calendars and ensuring content development as and when requiredRecruitment, conducting interviews and handling of HR functions as and when required.Organizing events and CSR activities.Streamlining the department of training by proper strengthening of training process and training modules.Budgeting and forecasting of training department by ensuring proper cost implicationEnsuring talent management of the staff as it being the critical mostPlan and implement long term training strategy, training need assesment and manage training Calendar.One and a Half years work experience as a Front Office supervisor with the Oberoi GroupTwo years experience as a Front Office Assistant with the Oberoi GroupHave performed consistently for 3 years and have been awarded best employee award Have been graded as “Outstanding” for three years consecutively being the only member in the department to have achieved the sameHave gone through the Certified Departmental Trainer’s Program organized by The Oberoi School of Learning and DevelopmentTechnical and soft skills training for the team and the industrial traineesAn effective communicator with exceptional relationship management skills with inherent ability to relate to people at any level of business and management across the globe and significant experience in working with external and internal customersConstantly involved in one on one basis coaching and mentoring of the staffCertified Trainer “Neuro Linguistic Programming for Training Excellence” and “NLP Accelerated Learning Skills Coach Program”Recognized and Certified as “Basic Practitioner of Neuro Linguistic Programming” by The National Federation of Neuro Linguistic Programming, U.S.A.Received the Certificate of Membership of The National Federation of Neuro Linguistic Programming, U.S.A.Undergone The Bullet Proof Manager’s Program with Crestcom

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Sweety Jaitly — Customer Success Manager at Vayana in Hyderabad, TG, IN | Unifers