Katie S.

About Katie S.

I am a driven insurance professional with expertise in managing product forms and contract initiatives. With a strong focus on customer-centric solutions, I excel at analyzing complex information, leading process improvements, and collaborating cross-functionally to deliver high-quality results. I am passionate about fostering inclusive teams, continuously learning, and driving innovation in the insurance industry.

Experience

1. Product Research Analyst

   Liberty Mutual Insurance

   Jan 2024 — Present

   Owns the end-to-end development and maintenance of Personal Lines policy forms/contracts. Gathers data, drafts revisions, secures regulatory approval, and communicates changes to all stakeholders with a strong customer-centric focus.• Serves as the organization’s subject-matter resource on coverage, form, and contract questions. Researches complex issues, crafts clear recommendations, and ensures timely, accurate responses.• Continuously scans bureau and state regulatory activity, assesses product impacts, and partners with internal partners to prepare and shepherd filings through approval.

Education

• Gonzaga University School of Leadership Studies

  Master of Arts - MA, Organizational Leadership

• Eastern Washington University

  Bachelor's Degree, Operations Management and Supervision, Minors in Statistics and Management Information Systems

  2012 — 2016