Swechha Srivastava
Customer success manager | Operations | B2B/B2C | SaaS | Project Management |
- Role
- Senior Growth Associate at Cuemath
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Swechha Srivastava
Customer Success professional with 4.5+ years of hands-on experience in driving…
Experience
Senior Growth Associate
Mar 2025 — Present · Gurugram, IN
Led post-hiring operations for an offline teaching project, successfully onboarding over 250 teachers, with an exceptional onboarding completion rate of 98.7%. Owned and managed end-to-end post-hiring processes, including document verification, training coordination, classroom allocation, and support. Delivered the highest retention rate of 96.25% across teacher onboarding cohorts through effective engagement and issue resolution strategies. Acted as the central operations point of contact for cross-functional teams, including Marketing, Tech, and HR, to ensure smooth onboarding and deployment. Handled salary credit support, resolving queries promptly by coordinating with the payroll and finance teams. Maintained detailed onboarding reports, feedback loops, and escalated operational issues to leadership, with solutions
Education
Babu Banarsi Das University, Lucknow
Bachelor of Technology - BTech
2016 — 2020
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