Swechchha Jain
Accommodation Service Specialist at Agoda | Customer Experience Specialist | Ex-Fintech Analyst at TaskUs | UK Seller Support at TTEC
- Role
- Customer Support Specialist at Agoda
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Swechchha Jain
I am a fintech professional with 3 years of experience, including 2 years specializing in AML compliance, KYC verification, and fraud detection. I have successfully managed high-volume chats while ensuring accuracy and adherence to regulatory standards.After being promoted to Subject Matter Expert (SME), I focused on coaching teammates, enhancing their skills, and improving key metrics like Resolution Rate (RR) and First Contact Resolution (FCR). I take pride in providing actionable feedback and conducting training sessions that help the team excel in performance and compliance.Passionate about fintech and blockchain advancements, I aim to grow into a leadership role where I can drive innovation and team success.
Experience
Customer Support Specialist
Feb 2026 — Present · Gurugram, IN
Education
GLOBAL NATURE CARE GROUP SANGATHAN INSTITUTION, Jabalpur
Master of Business Administration - MBA
Mata Gujari Mahila Mahavidyalaya, Marhatal, Jabalpur
Bachelor of Commerce - BCom, Business/Commerce, General
Shanti Niketan Higher Secondary School Panagar
Higher Secondary School , Business/Commerce, General
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