Swechcha K

About Swechcha K

ITIL-trained Support Engineer with 2 years of experience in Unix/Linux, Python, and SQL. Currently working at Espire Infolabs, providing L3 support for global client.Skilled in troubleshooting, automation, and incident management, with hands-on experience in tools like ServiceNow, JIRA, and IBM CMOD. Strong understanding of Agile methodologies and system monitoring tools.Focused on delivering reliable solutions, improving system performance, and ensuring seamless operations.

Experience

1. Software Engineer

   Espire Infolabs

   Mar 2024 — Present · IN

   Providing L3 production support and ensuring smooth business operations• Handling incidents, service requests, and change activities using ServiceNow and JIRA• Writing and maintaining Shell scripts for automation and file preprocessing• Working on UNIX/Linux environments for application support and troubleshooting• Managing document archiving and processing using IBM CMOD utilities• Performing backend data validation and troubleshooting using SQL, Oracle, and DB2• Establishing SSH connectivity between servers and supporting secure file transfers• Monitoring application health and production jobs using Splunk and Geneos• Scheduling and managing batch jobs using CRON• Supporting DR migration, patching, and production deployment-related activities• Coordinating with end users and internal teams to ensure issue resolution within SLA

Education

• St. John's college agra

  M.Sc, Physics

  2021 — 2023

• AGRA COLLEGE, AGRA

  Bachelor's degree, Science