Swaytha Ravikumar
Senior Digital Technology Manager @GE Appliances, a Haier company
Signup · Get unlimited contacts
WORK HISTORY
Senior Digital Technology Manager @GE Appliances, a Haier company
Led the implementation of AI Agent, achieving a 65% call deflection rate and enhancing the call center operations. • Championing AI Agent initiatives across business functions improving operational efficiency.• Founded and built a new Consumer Ops product team from the ground up, transforming a failing product management process and successfully delivering every milestone.• Spearheaded the development of an integrated Salesforce platform, creating a new business model that generates $1.5B annually after an initial three years by enhancing partnerships, streamlining operations, and building a robust value ecosystem.• Improved Reviews and NPS scoring by 10% through strategic platform improvements and reduced Service operations expenses by 5% by optimizing existing systems & processes and implementing technology solutions.• Collaborated with the Google Cloud Platform (GCP) team to develop an interactive repair parts predictive model, reducing first-time service call incompletion rate from 4.3% to 3.3% saving $2M annually.• Led the development of 360-degree analytics reporting platform for GEA Service business by consolidating all Service data into Google Cloud platform (GCP).• Responsible for technology solutions, applications development and system architecture for Consumer Ops and fulfillment teams.• Built and managed a comprehensive technology roadmap in collaboration with business leaders, achieving critical milestones.• Led agile transformation within the GEA organization, implementing end-to-end Agile processes that improved project delivery timelines and team collaboration.• Managed global, cross-functional teams, ensuring clear communication, effective leadership reviews, and stakeholder alignment.
EDUCATION
Anna University Chennai
Bachelor of Engineering - BE
ABOUT SWAYTHA RAVIKUMAR
Accomplished IT Leader with 8 years of experience in senior management roles, focusing on…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.