Swayam Thapa
Food and Beverage Manager @Marriott International
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WORK HISTORY
Food and Beverage Manager @Marriott International
London, GB
Lead all F&B operations across Breakfast, Bar, Restaurant, Room Service, and Conference & Banqueting• Achieved 94% Bare International Audit Score (up from 89.4%) and increased Brand Standard Audit to 92.4%(from 86.9%) through rigorous daily standards to ensure quality control• Reduced beverage cost by 4% through strategic vendor negotiation, PAR level optimisation, wastage and revenue analysis (78.8% GP achieved)• Hold full P&L accountability: forecasting, budgeting, payroll, capex planning, and cost control• Improved guest satisfaction scores via guest journey training and proactive feedback management• Duty Manager, overseeing fire panel, H&S checks, evacuation procedures, and hotel-wide service recovery• Partner with Head chef to develop seasonal/banqueting menus; collaborate with marketing on revenue-driving promotional Calanders• Key leadership role during managed to franchise transition (July 2025), ensuring operational continuity• Mentor F&B Voyager (Graduate – 18 months program), implement succession planning, recruitment, PDRs, and disciplinary processes• Work closely with GM and department heads on hotel-wide projects, audits (BSA, financial, EHO, H&S), and sustainability initiatives (Green Key).
EDUCATION
University of West London
Master of Business Administration - MBA, Business Administration and Management, General
University of West London
Bachelor's degree, Hospitality Administration/Management
Chartered Management Institute
Level 7 Diploma, Strategic Management and Leadership Practice
City of Bristol college
Diploma, Light vehicle and maintenance, GCSE's English & Maths
ABOUT SWAYAM THAPA
Hospitality leader with 13+ years’ experience managing high-volume F&B operations (outlets, conference & banqueting). Proven track record delivering revenue growth, cost control, brand-standard excellence, and high guest satisfaction. Award-winning leader with strong expertise in operational excellence, financial planning and a passion for developing engaged and high-performing teams. Key attributesManagement and Organisational skills, Inspirational Leadership, Financial Management, Attention to detail, Enthusiasm and personal drive, Ability to handle pressure and deadlines.
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