Swati Shree Pilla
Global Customer Success | Agile Program Manager | Azure & Gen AI Certified | 15+ Yrs in SaaS, BFSI, Healthcare, Automotive, Agentic AI | PMP, ITIL, Scrum Master | Global Leader & Team Builder
- Role
- Global Senior Program Manager at 埃森哲
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Swati Shree Pilla
From building enterprise cloud programs to shaping customer-first cultures, my career has…
Experience
Global Senior Program Manager
Sep 2021 — Present · Hyderabad, IN
In my role as a Global Senior Program Manager at Accenture, I direct cross-functional teams to deliver complex projects by applying structured management practices focused on mitigating risks and ensuring operational success. I oversee project execution through tools like Jira and Confluence, tracking KPIs, facilitating sync-ups, and driving milestone-based progress. Acting as the central liaison among clients, architects, and service managers, I create and maintain Kanban dashboards while co-developing strategic roadmaps with clients and technical teams to ensure visibility and direction. I proactively resolve risks and issues by identifying potential blockers early and coordinating cross-team mitigation efforts. Additionally, I facilitate retrospectives and feedback loops to capture insights and refine delivery strategies for ongoing team improvement. Introduced AI-powered monitoring (Datadog, CloudWatch) and AWS cost optimization strategies, reducing incident response time by 40% and cloud spend by 25%. Achievements- Built and led a high-performing Customer Success team managing 20+ global enterprise accounts, resulting in a 35% increase in client retention and a 25% rise in recurring revenue within one year- Implemented a risk management framework, enabling early identification and mitigation of risks, resulting in a 35% reduction in project delays and improved delivery predictability- Championed Agile transformation across cross-functional teams, leading to a 40% increase in team productivity and 35% faster project turnaround, while fostering a culture of continuous improvement and collaboration.
Education
Visvodaya High School
Visakhapatnam
California University
Master of Science - MS
2011 — 2012
California University
Master of Science - MS
2013 — 2015
Nalanda Junior College
Visakhapatnam
Andhra University - St. Joseph's College
Bachelor of Science - BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.